📦 Shipping Policy — Olivia Checiu Art
Last Updated: 09.12.2025
Website: oliviacheciuart.com
Thank you for shopping with Olivia Checiu Art!
This Shipping Policy explains how and when your order will be delivered.
1️⃣ Order Processing Time
Each order is carefully prepared for shipping from Romania.
Processing time:
Original artworks: 3–5 business days
Art prints & stationery: 5–7 business days
Digital products / online courses: Available immediately after purchase (no shipping required)
Processing times may be extended during holidays or art exhibition periods.
2️⃣ Shipping Methods & Estimated Delivery
We ship using trusted carriers such as:
Poșta Română (Romanian Post)
Courier companies (DHL, UPS, DPD, Fan Curier — depending on destination)
Estimated transit time:
Romania (Domestic): 2–5 business days
Europe: 5–14 business days
International: 10–30 business days
These timeframes are estimates only.
We cannot guarantee exact delivery dates due to customs inspections or courier delays.
3️⃣ Shipping Costs
Shipping costs are calculated at checkout based on:
Destination
Weight and size of the package
Some promotional periods may include free shipping offers.
4️⃣ Customs, Duties & Import Taxes
International orders may be subject to import fees.
Buyers are responsible for:
Customs duties
Taxes
Any handling fees required by the destination country
We cannot predict these additional charges.
5️⃣ Tracking Information
Tracking numbers are provided whenever available.
Some countries may offer limited tracking after customs entry.
If tracking information is unclear or delayed, feel free to contact us for assistance.
6️⃣ Packaging & Handling
We take the utmost care to protect your art:
Original paintings are shipped flat or rolled depending on size
Art prints are packed with backing boards or tubes, flat or rolled depending on size
Protective materials ensure safe transit
We encourage buyers to document any visible damage to packaging before opening.
7️⃣ Delivery Issues
Please contact us immediately if:
Your order has not arrived after the estimated timeframe
Your package arrives damaged
The tracking status shows “Delivered” but the item is missing
We will help resolve the issue with the carrier.
However, we are not responsible for:
Incorrect addresses provided at checkout
Items stolen after confirmed delivery
8️⃣ Digital Product Delivery
Digital files are delivered via:
Download link on the order confirmation page
Email with access instructions
If you do not receive the email, please check your spam folder or contact us.
9️⃣ Contact
For any shipping-related questions, please reach out via the Contact page:
📩 oliviacheciuart.com/contact
We’re always here to help ensure your artwork arrives safely!